Peoria Area Veterinary Group: Boarding Coordinators

by Abbey Cantwell

The life of being a boarding coordinator at Peoria Area Veterinary Group has many responsibilities and the chance for memories to make. One of our main responsibilities is to make our patients feel comfortable while visiting. Happy patients make our job easier and fun. Making memories is always fun and an opportunity to interact with the patients.

Paperwork can be tedious but is of vital importance; we collect information on the patient and owner. If we have an emergency, we need contact numbers and names to call and make sure we can go on with the procedure to make your pet feel better. I make certain all vaccines are up to date while checking in and out. We don’t want any kind of diseases being passed around and making our furry friends sick. When checking pets in I make sure all their belongings are being written down and placed together. It’s important to stay neat and know where everything is for that patient when the owner comes and picks them up.

We verify our patients leave with everything they came in with and that it’s clean. When bedding, blankets or toys are clean everyone is happy. When owners and patients are happy we are happy. Cages/runs are cleaned by the kennel assistants and kept looking shiny and warm. We have heated floors in our boarding facility so our patients stay warm at night along with their beddings. While keeping up on the responsibilities we like to make memories with our patients.

Memories are made when attending to our furry friends. We take our patients out to play in the grass, play in the snow, or just run around the yard to burn off some energy. They come back with a smile on their face and begging for more, more time to play and wrestle. Our kennel assistants like to tell us funny stories while their letting pets out to do their business. There is never a dull moment

Being a boarding coordinator at times is a challenging task. We have to be on our feet at all times and make things happen. Being positive and knowing you can do anything makes a clinic successful. The boarding coordinator and kennel assistants do our best to attend to and please your pet. It is our mission to provide our clients with service excellence and superior patient care in order to maintain the highest quality of life for their pets.

Dunlap Boarding (A Kennel Assistant’s Day)

BEEP BEEP BEEP….yep, that’s the alarm. Six a.m. seems to come way too early! Wasn’t it just roughly 12 hours ago that I was dragging through the door exhausted from the previous day?! My ears have barely stopped ringing from the 40 plus dogs barking at the same time, and my knees tell me not to kneel EVER again! A quick look outside tells me it’s going to be one of those days…90 degrees with 75% humidity does not make for pleasant outdoor activity walking dogs. If only there were a sprinkler I could run through…

Driving up to the parking lot I brace myself…there is no telling what I will walk into! The smell of doggy pee on the hot asphalt assaults my delicate nostrils and reminds me that I must hose down the walkway at some point in the day.

All clocked in! Good mornings all around, a little chit chat about the day and off we go to our respective kennel rooms. Oh…that’s not going to be fun to clean up…oooh, that either!!

Did I mention today is Monday and there are 27 baths due this morning? Busy, busy, busy.

A quick stop to try once again to make that little chihuahua like me….he’s not interested. Maybe later..

10:30 rolls around, finally a breather! I think I’ll stop by the surgery area to see what is going on and then creep on over to spy on the little kittens that are climbing all over the cage…so darn cute!(insert kitten pic) A short walk with the dogs before lunch and…whoa! Did that pile of dog poo just move?! Nope, just a snake sunning itself! (insert snake picture) Thankfully dog was not aware and we carry on.

The afternoon usually goes off without a hitch. Between walks and play times, we are able to leisurely hang out and enjoy the times we spend with all of the animals.

Preparations for tomorrow…files in order, toenail trims…FYI, a nervous dog getting a toenail trim can express anal glands at will…and they have pretty good aim, I can attest to that!

Animals are fed, meds are given and end of the day routine comes to a close. A quick walk through the kennel rooms finds the dogs and cats and the occasional bunny or guinea pig, content, quiet and ready to settle in for the night.

We, as kennel assistants love our jobs! You can have the worst day ever and one face lick or crazy wag of a tail when you walk in the room, the smell of puppy breath or the pleasant meow telling you that you have time for ONE more cuddle, makes it all worth it. You all know YOU enjoy your pets…please know that WE enjoy them as well! We will always do our very best to treat them as you do; with love and plenty of affection!

Oh, and the PEOPLE we work with aren’t too bad either (wink wink)!

Your Dunlap kennel staff