The Job: Boarding Coordinator

The Job: Boarding Coordinator

by: Abbey Cantwell

The life of a boarding coordinator at Peoria Area Veterinary Group’s Chillicothe and Dunlap locations has many responsibilities and many chances to make memories.  One of our main responsibilities is to make our patients feel comfortable while visiting. Happy patients make our job easier and fun.

Paperwork can be tedious but has to be done; we collect information on the patient and owner. If we have an emergency, we need contact numbers and names to call and make sure we have the green light to assist our guests. I make certain all vaccines are up to date while checking in and out. This is to ensure our boarding pets are completely protected. When checking pets in I make sure all their belongings are being written down and placed together. It’s important to stay neat and know where everything is for that patient when the owner arrives to pick up.

We verify our patients leave with everything they came in with and that it’s clean. When bedding, blankets or toys are clean everyone is happy. When owners and patients are happy we are happy. Cages/runs are cleaned by the kennel assistants and kept looking shiny and warm. We have heated floors in our boarding facility so our patients stay warm at night along with their beddings. While keeping up on our responsibilities we still like to have fun playing with our guests.

Memories are made when attending to our furry friends. We take our patients out to play in the grass, play in the snow, or just run around the yard to burn off some energy. They come back with a smile on their face and begging for more.

Being a boarding coordinator at times is a challenging task.  We have to be on our feet at all times and make things happen. Being positive and knowing you can do anything makes a clinic successful. The boarding coordinator and kennel assistants do our best to attend to and please your pet. It is our mission to provide our clients with service excellence and superior patient care in order to maintain the highest quality of life for their pets.